Adding Value to Customers in the Mortgage Industry
June 3, 2009 12:31 pm Book, Employed Persons, First Time Home Buyer, NewsAdding Value to Customers in the Mortgage Industry
Since even before I became a Mortgage Associate I have been racking my brain to figure out how I could create real value for my customers.
You see I want to simplify the mortgage process and in turn create a better experience for my customers.
So I focused on a number of things: becoming an expert in the industry, learning how to explain without using industry jargon, promptly returning calls and emails, and teaching by using this blog page.
The response has been fabulous. My customers not only appreciate what I offer them but they are now telling their friends about me.
In my last blog post I mentioned that I will continue to the teaching part of my Value Add by writing a clear no nonsense book about the mortgage process and other topics.
But I really want to continue to add value for the next generation of home buyers – people who like me are interested in and use the internet for communicating with friends, family and business associates.
So would you be interested in using wikis to clarify the mortgage process?
If you have any further ideas on things that I can implement to make the process easier for you please leave a comment and I will strongly consider any ideas.
Working hard to serve you better.
Jason Peatz
